Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure the flowers arrive fresh?
We source our flowers daily and ship them in temperature-controlled, eco-friendly packaging with a hydrating gel pack to ensure they arrive in peak bloom.
What is your delivery radius for same-day shipping?
We offer same-day delivery for all urban metropolitan areas if the order is placed before 1:00 PM local time. Standard shipping is available nationwide.
Can I customize a floral arrangement?
Absolutely. You can use our 'Bespoke Builder' tool or contact our floral designers directly to create a custom arrangement tailored to your home decor.
How do I care for my MUD Urban Flowers?
Every order includes a care guide and premium flower food. We recommend trimming the stems at a 45-degree angle and changing the water every two days.
What is your return policy for perishable items?
While we cannot accept returns on live flowers, we offer a 100% Freshness Guarantee. If your flowers arrive damaged, contact us within 24 hours for a full replacement.
Do you offer subscription services?
Yes, we offer weekly, bi-weekly, and monthly subscriptions that provide a 15% discount on every delivery and exclusive access to seasonal blooms.