Returns & Exchanges
At MUD Urban Flowers, we strive to ensure your botanical additions arrive in perfect condition, but we offer a 14-day return window for any non-perishable home products and accessories. Please note that due to their delicate nature, fresh floral arrangements are final sale unless they arrive damaged or defective.
Initiate Your Request
Contact our customer care team within 14 days of delivery with your order number and a brief explanation of the return.
Prepare the Package
Place the unused item in its original packaging, ensuring all protective inserts are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing